Customer Satisfaction Evaluation Questionnaire

    Client:

    Contact Person:

    E-mail:

    Place:

    Date:

    Event:

    Process Number:

    Segment:


    Classify from 1 (minimum) to 5 (maximum) if you used the service, or NA, if you do not used the service.
    Please justify if your evaluation was 3 or less

    I - Facilities

    Functionality of the building: NA12345

    Signage of the building: NA12345

    Air-conditioned: NA12345

    Inhouse furniture: NA12345

    Toilets: NA12345

    Comments:


    II - Exclusive Services

    Audiovisuals & rigging: NA12345

    Catering: NA12345

    Technical Services: NA12345

    Cleaning: NA12345

    Handling and Material Transportation: NA12345

    IT´s: NA12345

    Security, Vigilant & Porters: NA12345

    Comments:


    III - Compulsory Services

    First Aid: NA12345

    Fire Brigade: NA12345

    Police: NA12345

    Comments:


    IV - Other Services

    Hostesses: NA12345

    Furniture: NA12345

    Plants/Flowers: NA12345

    Photografer: NA12345

    Signage services: NA12345

    Schell scheme: NA12345

    Car parking: NA12345

    Comments:


    V - Event Coordination

    First contact/attending: NA12345

    Quality of the proposal (technical content): NA12345

    Communication / answering capacity: NA12345

    Availability of Event Manager
    - Before the event: NA12345
    - During the event: NA12345
    - After the event: NA12345

    Availability of Technical support
    - During set up: NA12345
    - During event days: NA12345
    - During dismantling days: NA12345

    Comments:


    VI - Other

    Is it the first event you held in our facilities? yesno

    How did you know about our facilities?

    General Comments/Suggestions: